Refund policy
RETURN & REFUND POLICY
At Atelier Hana, we want you to feel confident in your skincare purchase. Due to the personal and hygienic nature of skincare products, we are unable to accept returns or exchanges on products that have been opened, used, tested, or have had their original seal removed.
Unopened and Unused Products
Unopened and unused products in their original packaging and resalable condition may be eligible for return within 14 days of delivery.
To request a return, please contact Atelier Hana before sending any product back. Returns sent without prior authorization may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 7 days of delivery and include your order number and clear photographs of the product and packaging.
After reviewing the issue, we may arrange a replacement or refund where appropriate.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
• Opened, used or tested skincare products
• Products with broken or removed seals
• Products that are not in their original condition or packaging
• Gift cards
• Items clearly marked as final sale at the time of purchase
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item supplied by Atelier Hana.
Original shipping charges are non-refundable unless required by applicable law.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact
Atelier Hana Inc.
Toronto, Ontario, Canada
Email: info@atelierhana.ca
This policy does not limit any rights or remedies available to consumers under applicable law.