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Atelier Hana Policies

Privacy Policy 

Atelier Hana (“we,” “our,” “us”) respects your privacy. We collect only the information necessary to provide our skincare products and spa services.

 

  • Information collected: name, email, phone, billing/shipping address, and payment details (via secure third-party processors).

  • Purpose: order fulfillment, appointment booking, customer support, marketing (with consent).

  • Third parties: payment gateways, shipping partners, booking platforms.

  • Cookies: used to enhance browsing and analyze site traffic.

  • Data retention: retained as long as necessary for business/legal purposes.

  • Your rights: request access, correction, or deletion of your personal data.

  • Contact: info@atelierhana.ca

Accessibility Statement

Atelier Hana is committed to making our website accessible to everyone, including people with disabilities. We strive to meet WCAG 2.1 guidelines and continuously improve usability. If you encounter accessibility barriers, please contact hello@atelierhana.ca so we can assist you.

Shipping Policy

  • Service area: Canada-wide shipping; international shipping may be added in the future.

  • Delivery time: 3–7 business days within Canada (remote areas may take longer).

  • Cost: Free shipping over CAD $100; flat fee CAD $12 for orders below.

  • Tracking: All orders include tracking.

  • Damaged/lost items: Please contact us within 7 days of receipt for replacement or refund.

Terms & Conditions

By accessing Atelier Hana’s website, you agree to these terms:

 

  • Products & services: skincare products and spa facials for personal, non-commercial use.

  • Payments: processed securely through third-party gateways.

  • Intellectual property: all text, images, and logos are owned by Atelier Hana.

  • Disclaimer: product results may vary by individual. We are not liable for indirect damages.

  • Governing law: Ontario, Canada.

Refund Policy

  • Returns: unopened skincare products may be returned within 14 days of delivery.

  • Non-returnable: opened skincare items, used spa services.

  • Process: contact hello@atelierhana.ca with your order number to initiate a return.

  • Refund method: original payment method within 7 business days of receiving returned goods.

  • Damaged products: eligible for free replacement or full refund.

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